When Customer Service fails…

I should have had Broadband up and running in my house by now. I spent over two hours on the phone with Talk Talk‘s Customer Service last night to find out why it had not been installed as yet. It was a call which involved being passed round every one of their departments, sitting in a their respective queues, having the line cut on me twice (imagine the expletives that would have come out of my mouth at this point) and listening to them tell me things like:
Sales: I can see your account and order request but can’t access it. I have to pass you to Customer Services.
Customer Services – I’m afraid I can’t see any order request for that account – let me pass you to Technical.
Technical – You’re not Mr Rashid? We have a Mr Rashid’s name on that account.  I’ll transfer you to Contracts & Cancellations
Contracts & Cancellations – I’m afraid I can’t fine your account at all. Let me put you through to Sales…

I wish I was kidding. Sadly I am not.

So, when a friend emailed me the list of winners for the the 2009 Darwin Awards (for those who should really remove themselves from our gene-pool) and I read this entry –  The Ann Arbor News crime column reported that a man walked into a Burger King in Ypsilanti , Michigan at 5 A.M., flashed a gun, and demanded cash. The clerk turned him down because he said he couldn’t open the cash register without a food order. When the man ordered onion rings, the clerk said they weren’t available for breakfast. The man, frustrated, walked awayI couldn’t help but feel empathy for the frustrated robber (how ever stupid he may have been) who was met with such exasperating customer service…

Perhaps he should have opted for McDonalds instead. We have now gone with BT Broadband.

Chiara Priorelli, Publicity Manager

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